Aicent, Inc

Company

Aicent, Inc is a proud member and recipient of the following industry associations and awards.

Employment

About Aicent, Inc.
Aicent develops innovative mobile data services to mobile operators, and enterprise customers by building a bridge between the IP and mobile wireless world and delivering powerful wireless data communications services. Aicent is the leader in international mobile data interconnection and roaming services, including SMS, MMS, GRX and other services, to the top mobile operators worldwide. Aicent services reach nearly 300 wireless/mobile operators worldwide.

Aicent’s strong expertise in TCP/IP technologies, GSM data network management, wireless data solutions, and telecommunications services, makes Aicent a major player in the convergence of the Internet and the wireless mobile network, one of the fastest growing segments in telecommunications today. Aicent is instrumental in driving mobile data industry growth as the market migrates from 2G, 2.5G, 3G, 4G and beyond.

Aicent is headquartered in San Jose, California, with regional sales and support offices in North & South America, Asia, and Europe and has a worldwide customer base.

Opportunity: Technical Support Engineer supporting Americas

The ideal candidate for this position must be able to manage and work independently and responsibly on multiple tasks simultaneously. The individual must be highly technical in networking and able to perform actual work required to plan, configure, troubleshoot, and maintain TCP/IP networks, MMS application, and communicate effectively with customers and colleagues. The individual will be responsible to roll out networks which involve planning, procurement, provisioning, and implementation. Full fluency in both Spanish and English in writing/reading/speaking is required. Ability to write/read/speak Portuguese will be a plus!

Summary:

As Aicent’s Technical Support Engineer for Americas, you’ll interface with customers and support them on all levels. Leverage your background in TCP/IP routing, MMS applications, WiFi hotspot connections on mobile wireless handset, GSM networking, and other related technologies to deliver top quality support to our customers in these regions.

Responsibilities:

Provide customer support for Aicent network & application services
Interface with customers, troubleshooting to resolve issues via telephone and email
Assist customers in leased line circuit procurement, set-up circuit cross-connect, configuring routers and switches, and provisioning network and application services
Effectively troubleshoot and recover network services quickly
Ability to resolve technical issues in a professional and timely manner
Present a professional interface to solve problems and instill customer confidence
Deliver data network projects as part of a team
Occasional travel required

Required Experience:

Excellent written and verbal fluency in both English and Spanish
2-3 years industry experience in Technical Support or equivalent engineering role involving troubleshooting customer issues
In-depth knowledge of TCP/IP, OSPF, MPLS, BGP, GTP, L2/L3
Experience on MMS (MM4) protocol
Working knowledge of Sun Solaris or Unix server and industrial storage device
Knowledge of GSM wireless data
Solid analytical and troubleshooting capabilities
Track record of successfully identifying and resolving customer issues
Familiar with Windows operating systems
In-depth knowledge of Cisco router configurations and Cisco product family
BS CS, CE, EE, ME, IS or related technical discipline of CCNA and CCNP is preferred
Experience with carrier products and services in an operational, engineering or implementation role
Experience working as a circuit provisioning/project manager for a telco carrier and/or ISP.
Familiarity with data T1's, DS3, OC-3, Ethernet, GigE and other similar technologies.

Aicent offers competitive compensation packages and benefits, including stock options for permanent employees. We are looking for over-achiever with start-up mindset, can-do attitude, and result-oriented.

Come and help us build the future for mobile communications services at Aicent!

Please send resume and cover letter to Lisa Hammond at lisa.hammond@aicent.com. Interview begins immediately.

Opportunity: WiFi / 3G Sales Engineer

Position is to provide pre-sales Network Engineering support for 3G/4G mobile operators with heavy focus on 802.1x wireless technology from smartphones to their 3G/4G core network. The position will serve as an engineering interface to the mobile operators in support of the design and implementation of mobile operator’s WiFi roaming network projects and comprises the following responsibilities.

Summary:

As Aicent’s Technical Support Engineer for Americas, you’ll interface with customers and support them on all levels. Leverage your background in, TCP/IP routing, MMS applications on mobile wireless handset, GSM networking, and other related technologies to deliver top quality support to our customers in these regions.

Responsibilities:

Work with the sales team and development engineering team to provide solutions for customers' WiFi roaming technology requirements
Investigate, design, plan, and implement physical and logical IP networks to support WiFi access into operator’s 3G/4G SGSN and GGSN
Prepare documents to define and illustrate network design solution
Work with the provisioning team to create Implementation Plan
Perform testing for the solution in preparation for commercial launch
30-40% traveling is expected from this position

Required Experience:

B.S. degree in Electrical Engineering/Computer Science or equivalent technical field and 7-10 years job-related experience.
Extensive experience in the design, test and evaluation of 3G/4G core network components, such as international roaming, HLR/VLR, SGSN/GGSN, GTP protocol, L2TP, etc.
Working knowledge of WiFi standards (current and future), SMART phone infrastructure requirements for iPhone/Droid/Blackberry, SIM authentication methods, and commercial encryption schemes.
Strong Background and support with protocols BGP, OSPF, HSRP, etc; transport options (i.e. L2/L3 MPLS, GRE Tunneling), Radius/AAA server.
Familiarity with Network Security and router platforms.
Excellent customer interface, oral communications, presentation, and technical writing skills are a must.
Cisco knowledge with network design, operational support, hands-on implementation of routers, switches, Access points, and cabling in a large WAN /WLAN environment.
Knowledge of OSPF, BGP, MPLS, IPSec VPN, ACLs, TCP/IP, IPX.
Cisco certification of CCNA or CCDP is a must, CCIE, or CCNP a plus.

Additional Qualifications:

Strong Customer interfacing background, as well as oral and written communication skills. Must be able to work independently and on multiple projects/activities concurrently. Disciplined and oriented in practice of and adherence to process and procedures.

About Aicent:

Aicent develops innovative mobile data services to mobile operators, and enterprise customers by building a bridge between the IP and mobile wireless world and delivering powerful wireless data communications services. Aicent is the leader in international mobile data interconnection and roaming services, including SMS, MMS, GRX, WiFi and other services, to the top mobile operators worldwide. Aicent services reach nearly 300 wireless/mobile operators worldwide. Aicent’s strong expertise in TCP/IP technologies, GSM data and Internet network management, wireless data solutions, and telecommunications services, makes Aicent a major player in the convergence of the Internet and the wireless mobile network, one of the fastest growing segments in telecommunications today.

Aicent is instrumental in driving mobile data industry growth as the market migrates from 2G, 2.5G, 3G, 4G and beyond. Aicent is headquartered in San Jose, California, with regional sales and support offices in North & South America, Asia, and Europe and has a worldwide customer base.

Come and help us build the future for mobile communications services at Aicent!

Please send resume and cover letter to Julio Magana at george.hoffman@aicent.com . Interview begins immediately. This position is based in San Jose, CA.

Opportunity: Technical Support Engineer supporting Americas

Summary:

Responsibilities:

Provide customer support for Aicent network & application services
Interface with customers, troubleshooting to resolve issues via telephone and email
Assist customers in leased line circuit procurement, set-up circuit cross-connect, configuring routers and switches, and provisioning network and application services
Effectively troubleshoot and recover network services quickly
Ability to resolve technical issues in a professional and timely manner
Present a professional interface to solve problems and instill customer confidence
Deliver data network projects as part of a team
Occasional travel required

Required Experience:

Excellent written and verbal fluency in both English and Spanish
2-3 years industry experience in Technical Support or equivalent engineering role involving troubleshooting customer issues
In-depth knowledge of TCP/IP, OSPF, MPLS, BGP, GTP, L2/L3
Experience on MMS (MM4) protocol
Working knowledge of Sun Solaris or Unix server and industrial storage device
Knowledge of GSM wireless data
Solid analytical and troubleshooting capabilities
Track record of successfully identifying and resolving customer issues
Familiar with Windows operating systems
In-depth knowledge of Cisco router configurations and Cisco product family
BS CS, CE, EE, ME, IS or related technical discipline of CCNA and CCNP is preferred
Experience with carrier products and services in an operational, engineering or implementation role
Experience working as a circuit provisioning/project manager for a telco carrier and/or ISP.
Familiarity with data T1's, DS3, OC-3, Ethernet and other similar technologies.

Come and help us build the future for mobile communications services at Aicent!

Please send resume and cover letter to Lidia Chavez at Lidia.chavez@aicent.com. Interview begins immediately.

Opportunity: NOC Engineer

Location: San Jose, California
Full/Part Time: Full Time, Night Shift 12:00pm to 12:30am
Language: Fluent English and Spanish

The ideal candidate for this position must be able to manage, work independently, and responsibly on multiple tasks simultaneously. The individual must be highly technical in networking, able to perform actual work required to troubleshoot and maintain TCP/IP networks, Unix server networks, and communicate effectively with customers and colleagues. Full fluency in writing/reading/speaking English and Spanish is required.

Summary:

Responsibilities:

Provide customer support for Aicent network & roaming application services.
Interface with customers, troubleshooting to resolve issues via telephone and email.
Effectively troubleshoot and recover network services quickly.
Ability to resolve technical issues in a professional and timely manner
Present a professional interface to solve problems and instill customer confidence.
Ability to work on any shift.
Ability to work weekends and holidays.
This is necessary to provide our customer base with 24 x 7 x 365 coverage.

Required Experience:

Excellent written and verbal fluency in English and Spanish.
1-2 years industry experience in Technical Support or equivalent engineering role involving troubleshooting customer issues.
Working knowledge of TCP/IP, OSPF, BGP, GTP, L2/L3 MPLS
Familiar with Sun Solaris server and industrial storage devices
Knowledge of GSM wireless data
Solid analytical and troubleshooting capabilities
Track record of successfully identifying and resolving customer issues
Familiar with Windows operating systems
Familiar with Cisco router configurations and Cisco product family
Multitasking without making any mistake is the key to this position
Recent graduates of CS, CE, EE, ME, IS or related technical discipline from US colleges are preferred
Recent graduates of any engineering majors or Math, BA, Econ, Statistics majors from US colleges are encouraged to apply too.
CCNA/CCNP is preferred

Come and help us build the future for mobile communications services at Aicent!

Please send resume and cover letter to Gil Caigoy at gil.caigoy@aicent.com and Lidia Chavez at Lidia.chavez@aicent.com. Interview begins immediately.

Opportunity: Senior Server/Systems/Network/IT Engineer

The ideal candidate for this position must be able to manage and work independently and responsibly on multiple tasks simultaneously. The applicant must have experience in IP routing: BGP & OSPF, familiar with troubleshooting with TDM, SONET/SDH, SONET/SDH and Ethernet-over-SONET circuit vendors. Experienced in Sun Solaris system administration and session protocol is a must. The individual must be highly technical in networking and able to perform actual work required to plan, configure, troubleshoot, and maintain different technology networks, and communicate effectively with customers and colleagues. Lead network/server implementation such as installation, maintenance, inventory, and related documentation and technical specifications information. The individual will be responsible to roll out servers and networks which involve planning, procurement, provisioning, and implementation. Full fluency in English in writing/reading/speaking is required.

Summary:

As Aicent’s Server/Systems/Network Engineer, you’ll interface with customers and support them on all levels. Leverage your background in, TCP/UDP GTP header decoding, TCP/IP routing, UNIX operating system, Internet applications on mobile wireless handset, GSM networking, and other related technologies to deliver top quality support to our customers.

Responsibilities:

Install, configure, manage, and monitor Solaris server environment as well as Windows 2003/2008 servers, including operating systems, and application software.
Participate in project meetings, team planning, and problem solving.
Provide customer support for Aicent network & application services
Interface with customers, troubleshooting to resolve issues via telephone and email
Assist customers in leased line circuit procurement, set-up circuit cross-connect, configuring routers and switches, and provisioning network and application services
Effectively troubleshoot and recover network services quickly.
General IT support including PC, phone systems, printer, Internet Access, etc
Ability to resolve technical issues in a professional and timely manner
Present a professional interface to solve problems and instill customer confidence
Deliver data network projects as part of a team
Occasional travel required

Required Experience:

Excellent written and verbal fluency in English
6-8 years industry experience in Network/Systems/Server Administration.
In-depth knowledge of TCP/IP, OSPF, BGP, GTP, L2/L3 MPLS
Working knowledge of Sun Solaris server and industrial storage devices
Knowledge of GSM wireless data
Strong IT maintenance and support experience in PC, phone systems, printer
Solid analytical and troubleshooting capabilities
Track record of successfully identifying and resolving customer issues
Strong experience with UNIX/Windows operating systems
In-depth knowledge of Cisco router configurations and Cisco product family
BS CS, CE, EE, ME, IS or related technical discipline of CCNP and/or CCIE is required

Come and help us build the future for mobile communications services at Aicent!

Please send resume and cover letter to Golden Yen at golden.yen@aicent.com and Lidia Chavez at lidia.chavez@aicent.com. Interview begins immediately.

Please send resume and cover letter to:

Lisa Hammond
lisa.hammond@aicent.com
www.aicent.com